VMware Support
OARnet clients receive VMware’s highest level of support–Production Support & Subscription (SnS).
- VMware Help Desk: 877-4VMWARE (877-486-9273)
- Open Support Request Online
- VMware Customer Connect Portal
VMware Workspace ONE (formerly AirWatch) Support
- Open Support Request Online
- Connect with your VMware TAM
VMware Education Support
- Education Help Desk (VMware training or customer registration emergency):
- 650-427-2600
- eduoperations@vmware.com
- VMware Knowledge Base.
VMware TAM Support
OARnet customers receive VMware Technical Account Manager (TAM) post-sale support at no additional cost. VMware TAMs deliver access to VMware experts and tools to help optimize the performance of your implementation. This service includes complimentary VMware Health Analysis and Best Practice Review, Product Information, Upgrade Planning, Support Escalations, VMware Portal Permissions and monthly newsletter.
Contact your TAM directly if assistance is needed for escalation:
- Education: Arron King • arronk@vmware.com • 614-563-9121
- Government (DAS Co-Op): Matt Lydy • mlydy@vmware.com • 614-321-9005
- State Agencies (Cabinet): Arron King • arronk@vmware.com • 614-563-9121
OARnet Client Services Support
Please reach out to a VMware representative with OARnet at oarnetvmware@oar.net for assistance with:
- Account management
- General inquiries
- Order submission process or questions
- Invoicing and billing
- Portal permissions requests
Carahsoft Quote Request and Price Inquiries
OARnet has contracted with Carahsoft to support quote requests.
You may contact Carahsoft directly to request a quote at: oarnetvmware@carahsoft.com • 888-662-2724
New Sales Opportunities and Contract Support
John Reynolds • reynoldsjo@vmware.com • 804-304-2391
Ian Ciemania • iCiemania@VMware.com • 681-753-8510
Lisa Reichert • reichertl@vmware.com • 813-468-8644
Other Resources
- VMware Course Descriptions
- VMware Knowledge Base
- VMware Education Help Desk (VMware training or customer registration emergency)
- Email: eduoperations@vmware.com
- Phone: 650-427-2600
- Partner Support and List of Authorized Partners