VMware by Broadcom Support
OARnet clients receive VMware’s highest level of support–Production Support & Subscription (SnS).
- VMware Help Desk: 877-4VMWARE (877-486-9273)
- Open Support Request Online
- VMware Customer Connect Portal
VMware Workspace ONE (formerly AirWatch) Support
- Open Support Request Online
- Connect with your VMware TAM
VMware Education Support
- Education Help Desk (VMware training or customer registration emergency):
- 650-427-2600
- eduoperations@vmware.com
- VMware Knowledge Base.
VMware TAM Support
OARnet customers receive VMware Technical Account Manager (TAM) post-sale support at no additional cost. VMware TAMs deliver access to VMware experts and tools to help optimize the performance of your implementation. This service includes complimentary VMware Health Analysis and Best Practice Review, Product Information, Upgrade Planning, Support Escalations, VMware Portal Permissions and monthly newsletter.
Your VMware TAM team can be reached at OARnet-tams.pdl@broadcom.com. The team consists of multiple TAMs (Aaron Ellis, Arron King, David Ralston and Marshall Cline) and works as a group to cover all of OARnet.
Skyline
Skyline is a self-service and hybrid cloud offering that proactively identifies potential issues and provides resolution guidance. It is available at no additional cost with active Production SnS level support. Skyline will help you avoid problems before they occur and reduce support request time to resolution.
Learn more here or contact your VMware TAM team: OARnet-tams.pdl@broadcom.com.
New Sales Opportunities and Contract Support
Brian Hurd • Brian.Hurd@Broadcom.com • 540-818-2303
OARnet Client Services Support
Please reach out to a VMware representative with OARnet at oarnetvmware@oar.net for assistance with:
- Account management
- General inquiries
- Order submission process or questions
- Invoicing and billing
- Portal permissions requests
Carahsoft Quote Request and Price Inquiries
OARnet has contracted with Carahsoft to support quote requests.
You may contact Carahsoft directly to request a quote at: oarnetvmware@carahsoft.com • 888-662-2724.
Other Resources
- VMware Course Descriptions
- VMware Knowledge Base
- VMware Education Help Desk (VMware training or customer registration emergency)
- Email: eduoperations@vmware.com
- Phone: 650-427-2600