OARnet Service Desk
1224 Kinnear Road,
Columbus, OH 43212
Phone: (800) 627-6420
Staff are on-site 24x7x365
OARnet believes that effective and prompt customer support is critical to maintaining happy and successful vendor-client relationships.
The staff works very closely with OARnet's network engineers, systems administrators, web developers and video experts to provide prompt, courteous resolutions to client concerns.
For each call or email received, the staff create a log in our ticketing system. The system keeps the complete record of every ticket, from the time it is opened until it is closed. We regularly review the open tickets and follow escalation procedures to ensure that we resolve all issues in the shortest time possible.
When planned maintenance is scheduled, we make every effort to send an email to each affected site with details on the planned maintenance. If you have any maintenance plans at your site, please let us know in advance if it will affect your OARnet connectivity.
The OARnet Service Center provides online access for clients to report issues and interact with our ticketing system and support services. Learn more here.
Two different services enable clients to view bandwidth and utilization statistics. Learn more here.