Support Services

Support Center (NOC)

OARnet believes effective and prompt customer support is critical to maintaining happy and successful vendor-client relationships. The staff works closely with OARnet's network engineers, systems administrators, web developers and video experts to provide prompt, courteous resolutions to client concerns.

OARnet’s around-the-clock support center, with Tier I and Tier II support, provides clients access to outstanding engineering solutions.

Quality of Service (QoS)

OARnet uses Quality of Service (QoS) techniques to ensure our clients do not suffer phone outages or loss of access to networked databases in the event of cybersecurity attacks or time of high network traffic. It is essential to sort the various demands into a few broad categories that can then be accorded a priority rating. The highest priority traffic will always receive clear passage across the low-bandwidth circuit, while general internet traffic is subject to packet loss should the access circuit become congested.

Consulting

OARnet engineering offers consulting services in areas including fiber and access circuit planning, network design, optical support, routing design, including developing Border Gateway Protocol or failover plans. The cost of the service is based on predetermined and approved scope of work.