Support Services

Consulting

OARnet’s engineering team has advanced networking and security expertise that can be leveraged to assist community members with a variety of network-related projects. With over 75 years of combined practical experience, our highly skilled senior engineering staff provides consulting in network design, implementation, and maintenance of network and cybersecurity infrastructure.

Quality of Service (QoS)

OARnet uses Quality of Service (QoS) techniques to ensure our clients do not suffer phone outages or loss of access to networked databases in the event of cybersecurity attacks or time of high network traffic. It is essential to sort the various demands into a few broad categories that can then be accorded a priority rating. The highest priority traffic will always receive clear passage across the low-bandwidth circuit, while general internet traffic is subject to packet loss should the access circuit become congested.

Support Center (NOC)

OARnet believes effective and prompt customer support is critical to maintaining happy and successful vendor-client relationships. The staff works closely with OARnet's network engineers, systems administrators, web developers and video experts to provide prompt, courteous resolutions to client concerns.