1. No one knows your equipment and network better than you.
Having onsite staff to operate equipment and troubleshoot problems is critical to success. H.323 is highly dependent on networks, and network engineers will be your best resources for fixing problems. On the other hand, H.323 is not an added service, but instead, has a very sensitive nature and users need to follow this set of best practices.
2. Have enough bandwidth.
All internal network connections and paths should be 100MB FULL DUPLEX hard coded from both sides of any routers and/or switches and videoconferencing equipment. If the unit only does 10MB HALF DUPLEX then hard code the switch port to 10MB HALF DUPLEX and the switch’s uplink to 100MB FULL DUPLEX. Do not leave anything auto-negotiable. Videoconferencing efforts will be optimized when only 50% of the total available bandwidth is being used and there is no other competitive traffic.
You may also want to add this bandwidth requirement for videoconferencing to your H.323 topology if you are setting up a VPN/VLAN. For example:
- 384 kbps call will require 768 kbps dedicated
- 512 kbps call will require 1024 kbps dedicated
- 768 kbps call will require 1536 kbps dedicated
- 1472 kbps call will require 2944 kbps dedicated
- 1920 kbps call will require 3840 kbps dedicated
3. No handmade Ethernet cables.
Regardless of how good your staff is at making Ethernet cables, the cables won't be good enough. Factory-made Cat 5e cables (Cat 6 or above is recommended) should be used. Try to keep cables away from electrical fields and outlets. Cable runs should be as short as possible.
4. No hubs, only switches and routers.
Use only programmable switches and routers in your videoconferencing networks. Hubs should be eliminated. No Netgear or Linksys auto-negotiable switches should be used. Also, make sure routers and switches have enough processing power.
5. Put video equipment outside the firewall.
Videoconferencing equipment and firewalls, NATS, or packet shapers don't play well together. Regardless of how well you configure the firewall, videoconferencing equipment and firewalls still don’t play well together. Load balancing is another important factor to consider since the video streams, diverted through more than one route or physical connection, can induce out-of-order packets.
6. All video equipment should have the latest software.
Software is constantly being improved and upgraded. Update your software to ensure compatibility and ease of use. This is crucial.
7. Test, Test, Test.
Test your equipment well before the videoconference (not just five minutes before) and make sure everything is working as expected. Changing your IP address may cause significant delays in making a connection. Also, any video mixing boards may induce unwanted effects in the video and/or audio quality.
