University of Mount Union
OARtech Meeting
October 12, 2016
10:00 a.m. – 12:00 p.m.
Welcome 10:00 – 10:10 a.m.
Chair: Dave Smith, Assistant Director of IT for Technical Services,
University of Mount Union
OARnet Updates 10:10 – 10:40 a.m
Paul Schopis, Interim Executive Director, OARnet
Denis Walsh, Chief Relationship Officer, OARnet
Ann Zimmerman, Manager of Client Services, Higher Education
Break 10:40 – 10:50 a.m.
How Service Desk Excellence Supports Institutional Success 10:50 – 11:50 a.m.
Patti Evans, IT Support Consultants
Q & A 11:50– 12:00 p.m.
Chair: Dave Smith, Assistant Director of IT for Technical Services,
University of Mount Union
Lunch 12:00 p.m.
