How to Order
Step 1: Request a Quote (replaces the Order Form):
Order Form:
The previous OARnet online order form has been discontinued due to the high volume of changes in products and pricing.
- The quote now becomes the order form once completed, signed and submitted, along with a PO, to OARnet for processing.
Request a Quote:
OARnet has contracted with Carahsoft to support Quote Requests. You may contact Carahsoft directly to request a quote at: oarnetvmware@carahsoft.com; or you may contact your VMware TAM for assistance in developing your quote:
- Education: Arron King • arronk@vmware.com • 614-563-9121
- Government (DAS COOP): Matt Lydy • mlydy@vmware.com • 614-321-9005
- State Agencies (Cabinet): Kipp Bertke • bertkek@vmware.com • 614-312-1842
Product Price Inquiry:
You may view the following website to review Products & Pricing before requesting a quote: (http://www.carahsoft.com/buy/education-contracts/oarnet); or submit an inquiry to oarnetvmware@carahsoft.com.
Step 2: Procure Payment (to process the order):
Credit Card Payment:
Credit Card payment is accepted at time of order placement for a maximum of $10,000. Provide credit card information to the OARnet Business Office (614-292-9381) prior to order submission.
Purchase Order (PO):
To facilitate processing, please ensure the quote number is referenced, and the Vendor address on the PO is made out to:
- The Ohio State University, dba OARnet
1224 Kinnear Rd Columbus, OH 43212 -
If the address is incorrect, this may delay your licensing.
- State Agencies: OAKS Vendor ID 678 and Address ID 160
Step 3: Submit to OARnet for Processing:
- Submit a completed and signed (net new & upgrade orders) order form, along with a PO, to OARnet for processing: oarnetvmware@oar.net.
- Upon review, you will be alerted of any action items or emailed a confirmation (from Carahsoft) with a timeline for completion.
Step 4: Billing and Remittance:
- OARnet invoicing occurs the month following order fulfillment.
- Remittance must be made to the invoiced addressed:
- The Ohio State University, dba OARnet
1224 Kinnear Rd Columbus, OH 43212
- The Ohio State University, dba OARnet
- Checks are made payable to “The Ohio State University, dba OARnet”.
OARnet Overview
OARnet identifies and deploys shared services that reduce costs, deliver high quality programs, increase productivity and improve customer service – and has done so since 1987.
At the core of its shared services program, OARnet negotiates highly competitive, aggregate pricing on technology services for its education and government clients.
Under partnership with The Ohio State University (OSU), the Ohio Department of Higher Education (ODHE), Ohio Department of Education (ODE), Ohio Department of Administrative Services, Office of Information Technology (DASOIT), and VMware, OARnet established aggregate purchasing program for our clients. OARnet clients include: all Ohio colleges and universities, K-12 schools, state agencies, and local government members of the DASOIT Cooperative Purchasing Program (COOP).
DAS COOP Members
Members of the State of Ohio Cooperative Purchasing (CO-OP) program may participate in purchasing VMware from OARnet. You may find more information regarding the CO-OP, including application instructions and membership confirmation, here.
VMware Overview
A global leader in cloud infrastructure and digital workspace technology, VMware accelerates digital transformation by enabling freedom and flexibility in how customers build and evolve their IT environments. Virtualization, cloud and mobility solutions are enabling a software-defined data center for Ohio’s government and education sectors.
Client Benefits
- Increased cost savings
- Optimized efficiency
- Improved security
- Develop and deploy applications faster
- Lower operational and maintenance costs when upgrading your IT environment
- Reduced physical footprint of IT infrastructure
- Reduced carbon footprint by lowering electrical requirements
OARnet Provides
- Products
- A full suite of VMware and Workspace ONE (formerly AirWatch) products and services are offered through OARnet, at a significantly reduced cost. Visit the VMware Products page to view details about each product.
- Support
- OARnet clients receive VMware's Production-Level Support & Subscription (SnS), the highest level of support, at the lowest price. OARnet customers may select the renewal period that best accommodates their needs: 1-, 2- or 3-year maintenance terms are available for perpetual licenses; and, a 1- or 3-year term for AirWatch. View additional details regarding VMware's Production-Level Support.
- Training & Certification
-
VMware Education provides training and certification programs to build your knowledge and expertise. For more information, please log in to mylearn.vmware.com.
Professional Services Credits, or PSO credits are available at discounted pricing to acquire VMware Training, Consulting Services and VMworld registration. The consulting services and training may come from either VMware directly or a vendor who accepts PSO credits as payment. PSO credits purchased through OARnet only expire upon consumption.
- TAMs
- As an added benefit, OARnet customers receive VMware Technical Account Manager (TAM) post-sale support at no additional cost. VMware TAMs deliver access to VMware experts and tools to help optimize the performance of your implementation. This service includes complimentary VMware Health Analysis and Best Practice Review, Product Information, Upgrade Planning, Support Escalations, MY VMware Portal Permissions, and monthly Newsletter.
- Carahsoft
- To meet the demand for VMware and to supplement the OARnet team, OARnet has contracted with Carahsoft to assist with OARnet VMware account management, functioning as the single-point-of-contact for quoting and order processing. Through this arrangement, OARnet customers enjoy many benefits, including a simplified ordering process and proactive VMware Support and Service (SnS) renewal quoting, with the option to Co-Term to a single maintenance renewal date. OARnet Clients are also encouraged to utilize the VMware TAMs prior to requesting a service quote from Carahsoft to determine their needs.
Purchasing
Client Qualification
Under partnership with The Ohio State University (OSU), the Ohio Department of Higher Education (ODHE), Ohio Department of Education (ODE), Ohio Department of Administrative Services, Office of Information Technology (DASOIT), and VMware, OARnet established an aggregate purchasing program for our clients. OARnet clients include: all Ohio colleges and universities, K-12 schools, state agencies, and local government members of the DASOIT Cooperative Purchasing Program (COOP).
Members of the State of Ohio Cooperative Purchasing (CO-OP) program may participate in purchasing VMware from OARnet. You may find more information regarding the CO-OP, as well as application instructions, on the DASOIT Cooperative Purchasing Program (COOP) website.
Sole Source Renewals
The policy for any entity renewing VMware software or service purchased under the Ohio State University VMware Enterprise License Agreement (ELA) administered by OARnet, can only be renewed through OARnet. New VMware license(s) purchased under this contract, either directly through OARnet or through an Authorized Vendor, are technically the property of OARnet for the duration of this agreement. Upon the event of termination, the license(s) shall be transferred to the End User to seek renewal outside OARnet.
ORC
The State of Ohio does not have a state contract number or STS (State Term Schedule) associated with VMware. The State of Ohio is utilizing an existing Ohio Revised Code as their purchase authority for VMware: ORC 127.16(D)(23).
To Order
Submit a completed and signed order form, along with a PO (or Credit Card Authorization) to oarnetvmware@oar.net for processing. Upon review, you will be alerted of any action items or emailed a confirmation with a timeline for completion.
- Order Form: The Quote becomes the order form once completed, signed and submitted, along with a PO, to OARnet for processing, at oarnetvmware@oar.net.
- Quote Request: oarnetvmware@carahsoft.com
- PO: To facilitate processing, please ensure the Vendor address on the PO is made out to OARnet’s address at OSU: 1224 Kinnear Rd Columbus, OH 43212 and the quote number referenced.
- State Agencies: OAKS Vendor ID 678 and Address ID 160
- Credit Card Authorization: Credit Card payment is accepted at time of order placement for a maximum of $10,000. Provide credit card information to the OARnet Business Office (614-292-9381) prior to order submission.
Product Details
A full suite of VMware and Workspace ONE (formerly AirWatch) products and services are offered through OARnet, at significantly reduced rates. Visit the VMware Products page at www.vmware.com/products to view details about each product.
Professional Services Credits, or PSO credits, are purchased from OARnet, at discounted pricing, to pay for VMware Training, Consulting Services and VMworld registration. The consulting services and training may come from either VMware directly or a vendor who accepts PSO credits as payment. PSO credits purchased through OARnet expire upon consumption.
Product Support & Subscription (SnS): OARnet clients receive VMware’s highest level of support, Product Support & Subscription (SnS), at the lowest available price. OARnet customers may select the renewal period that best accommodates their needs: 1, 2 or 3-year maintenance terms are available for perpetual licenses; and, a 1 or 3-year term for AirWatch. View additional details regarding VMware’s Production-Level Support.
Reach out to your VMware TAM with questions:
VMware Technical Account Managers (TAMs) are uniquely qualified to support your digital transformation journey and provide unrivaled product knowledge and proven skills to help you streamline deployment and improve operations of your VMware platform. Backed by the resources of the entire VMware organization and armed with best practices, TAMs work with you to minimize operational risks and ensure value realization for your IT investment. Example reasons for contacting your TAM include:
- Best Practices / Technical guidance
- License Portal management
- Support access/escalations
- Virtualization Strategy Questions and Project Guidance
- Feature Enhancements
- Architecture Questions
- Product Updates & Product Roadmap Presentations
- Product Release Notification
- Assistance with Beta Testing Requests
- Coordinate Sessions with Product Management or other VMware Teams
- VMUG Updates
| Primary TAM for | Contact |
|---|---|
|
Government:
|
Matt Lydy 614-321-9005 |
|
Education:
|
Arron King 614-563-9121 |
|
DAS OIT |
Kipp Bertke 614-312-1842 |
Product Price List
OARnet offers a full suite of VMware perpetual software licenses, AirWatch/Workspace ONE subscriptions, corresponding support and PSO credits found at www.vmware.com/products. For additional product costs or to receive a quote, please email oarnetvmware@carahsoft.com
Note: A minimum purchase of one-year Production Level Support and Subscription (SnS) is required when purchasing new licenses, with the exception of Fusion and Workstation.
Reach out to your VMware TAM with questions on how to properly license your environment:
| Primary TAM for | Contact |
|---|---|
|
Government:
|
Matt Lydy 614-321-9005 |
|
Education:
|
Arron King 614-563-9121 |
|
DAS OIT |
Kipp Bertke 614-312-1842 |
Contact Us
| Purpose | Go-to Resource | Contact |
|---|---|---|
| Account Management General Inquiries Order Submission Invoicing & Billing Inquiries Portal Permissions Requests |
OARnet Client Services | |
| Quote Requests Product Price Inquiries |
OARnet VMware (Carahsoft) Team | |
| Partner Support – List of Authorized Vendors | http://www.carahsoft.com/buy/education-contracts/oarnet | |
|
Technical Assistance:
|
Government Primary TAM for local government and state agencies (except OIT) |
Matt Lydy |
|
Education Primary TAM for K-12 and Higher Ed |
Arron King |
|
|
DAS OIT Primary TAM |
Kipp Bertke |
|
| OARnet Contract Questions/updates Large Sales Opportunities Renewal Questions/issues |
Account Executive |
John Bourjaily |
| Pre-Sales Technical Questions Proof of Concepts/Demos Product Roadmap Presentations |
Systems Engineer |
Jason Woolard |
| Pre-Sales, Sales, Training & Registration | Inside Sales Rep |
Matt Overla |
| VMware Course Description |
|
https://mylearn.vmware.com |
| VMware Knowledge Base |
|
http://kb.vmware.com |
| VMware Education Help Desk (VMware training or customer registration emergency) |
|
|
Support Contacts
VMware Support
OARnet clients receive VMware’s highest level of support, Production Support & Subscription (SnS), at the lowest available price. View more information regarding Production level SnS.
|
Account Details |
Production-Level Initial Response Target |
||
|---|---|---|---|
|
EA #/Contract # |
EA # 116896750 |
SEV1 |
30 minutes, 24/7 |
|
Entitlement |
Production Support |
SEV2 |
4 business hours |
|
Root Cause Analysis Included |
No |
SEV3 |
8 business hours |
|
|
|
SEV4 |
12 business hours |
- VMware Help Desk: 877-4VMWare (877-486-9273)
- Open Support Request Online: www.vmware.com/support/contacts/file-sr.html
- MY VMware Portal: https://my.vmware.com
VMware Workspace ONE (formerly AirWatch) Support
- Account Services Team: 866-501-7705
- VMware Workspace ONE (formerly AirWatch) Portal: https://secure.workspaceone.com/login
VMware Education Support
- Education Help Desk (VMware training or customer registration emergency): 650-427-2600 (eduoperations@vmware.com)
- VMware Knowledge base: http://kb.vmware.com
VMware TAM Support
- CC Your TAM for all critical issues, contact directly if assistance needed for escalation:
| Go-to Resource | Contact |
|---|---|
|
Government Primary TAM for local government and state agencies (except OIT) |
Matt Lydy |
|
Education Primary TAM for K-12 and Higher Ed |
Arron King |
|
DAS OIT Primary TAM |
Kipp Bertke |
VMware Escalation Avenues / Perpetual Support
-
Your VMware support team always provides the appropriate resources and level of focus to ensure a timely resolution to your request. If you are not satisfied with the progress of your support, you can request an escalation. By invoking the escalation process, additional levels of VMware management attention, procedure reinforcement, and resource prioritization are brought to bear on resolving your support issues.
You can escalate a support request at any time either by speaking directly with the technician assigned or by requesting to speak with a Duty Manager/Regional Escalation Manager.We highly recommend that you contact VMware Support by telephone for escalations. This ensures that your request is directed to the appropriate resources as soon as possible to achieve a successful resolution. - The severity level of a support request can be increased without an escalation if the business impact of a support request has changed or was not correctly recorded initially.
AirWatch / Perpetual & SaaS Support
|
Purpose |
Go-to Resource |
Contact |
|---|---|---|
|
Account Services Team |
866-501-7705 (Toll Free) 404-478-7500 (Local) |
|
||
Portal Permissions
My.VMware.Com Portal
- You must have access to the my.vmware.com portal to view and manage your licenses and open support requests online. You will need to receive an email invitation from VMware to gain access to the portal. To obtain permissions, you may reach out to your TAM or email a request to oarnetvmware@oar.net.
Note: Vendors & Consultants must provide OARnet VMware Client approval to obtain access to a customer’s account.
Go-to Resource Contact Government Primary TAM for local government and state agencies (except OIT)
Matt Lydy
Education Primary TAM for K-12 and Higher Ed
Arron King
DAS OIT Primary TAM
Kipp Bertke
- An email invitation, or “evite,” will be sent to you from VMware. You must “accept” this invitation to join the account. (If not, you may go to https://my.vmware.com to register your account and the invitation should be available under the “Alerts” tab.)
- Once complete, you will have access to the portal for license key management, support requests, and to manage roles of additional users.
- In the interim, please reach out to the MY VMware Help Desk for support:
- VMware Help Desk: 877-4VMWare (877-486-9273)
- Open Support Request Online: www.vmware.com/support/contacts/file-sr.html
Direct Vendor Option
This program, managed by Carahsoft, enables OARnet clients to procure VMware and AirWatch software and services, including PSO training credits, through a certified vendor at OARnet rates. This option can simplify the ordering process for OARnet customers wanting to combine VMware with other hardware, training, consulting or software purchases.
Carahsoft certifies that all dealers participating the permformance of this contract have agreed that their performance will be in accordance with all terms and conditions of the OARnet Carahsoft-Partner contract.