Virtualization with VMware

OARnet Overview

OARnet identifies and deploys shared services that reduce costs, deliver high quality programs, increase productivity and improve customer service – and has done so since 1987.

At the core of its shared services program, OARnet negotiates highly competitive, aggregate pricing on technology services for its education and government clients.

Under partnership with The Ohio State University (OSU), the Ohio Department of Higher Education (ODHE), Ohio Department of Education (ODE), Ohio Department of Administrative Services, Office of Information Technology (DASOIT), and VMware, OARnet established aggregate purchasing program for our clients. OARnet clients include: all Ohio colleges and universities, K-12 schools, state agencies, and local government members of the DASOIT Cooperative Purchasing Program (COOP).

VMware Overview

A global leader in cloud infrastructure and digital workspace technology, VMware accelerates digital transformation by enabling freedom and flexibility in how customers build and evolve their IT environments. Virtualization, cloud and mobility solutions are enabling a software-defined data center for Ohio’s government and education sectors.

Client Benefits

• Increased cost savings
• Optimized efficiency
• Improved security
• Develop and deploy applications faster
• Lower operational and maintenance costs when upgrading your IT environment
• Reduced physical footprint of IT infrastructure
• Reduced carbon footprint by lowering electrical requirements

OARnet Provides

Products

A full suite of VMware and Workspace ONE (formerly AirWatch) products and services are offered through OARnet, at a significantly reduced cost. Visit the VMware Products page to view details about each product.

Support

OARnet clients receive VMware's Production-Level Support & Subscription (SnS), the highest level of support, at the lowest price. OARnet customers may select the renewal period that best accommodates their needs: 1-, 2- or 3-year maintenance terms are available for perpetual licenses; and, a 1- or 3-year term for AirWatch. View additional details regarding VMware's Production-Level Support.

Training & Certification

VMware Education provides training and certification programs to build your knowledge and expertise. For more information, please log in to mylearn.vmware.com.

Professional Services Credits, or PSO credits are available at discounted pricing to acquire VMware Training, Consulting Services and VMworld registration. The consulting services and training may come from either VMware directly or a vendor who accepts PSO credits as payment. PSO credits purchased through OARnet only expire upon consumption.

TAMs

As an added benefit, OARnet customers receive VMware Technical Account Manager (TAM) post-sale support at no additional cost. VMware TAMs deliver access to VMware experts and tools to help optimize the performance of your implementation. This service includes complimentary VMware Health Analysis and Best Practice Review, Product Information, Upgrade Planning, Support Escalations, MY VMware Portal Permissions, and monthly Newsletter.

Carahsoft

To meet the demand for VMware and to supplement the OARnet team, OARnet has contracted with Carahsoft to assist with OARnet VMware account management, functioning as the single-point-of-contact for quoting and order processing. Through this arrangement, OARnet customers enjoy many benefits, including a simplified ordering process and proactive VMware Support and Service (SnS) renewal quoting, with the option to Co-Term to a single maintenance renewal date. OARnet Clients are also encouraged to utilize the VMware TAMs prior to requesting a service quote from Carahsoft to determine their needs.

Purchasing

Client Qualification

Under partnership with The Ohio State University (OSU), the Ohio Department of Higher Education (ODHE), Ohio Department of Education (ODE), Ohio Department of Administrative Services, Office of Information Technology (DASOIT), and VMware, OARnet established an aggregate purchasing program for our clients. OARnet clients include: all Ohio colleges and universities, K-12 schools, state agencies, and local government members of the DASOIT Cooperative Purchasing Program (COOP).

Download our EULA

Members of the State of Ohio Cooperative Purchasing (CO-OP) program may participate in purchasing VMware from OARnet. You may find more information regarding the CO-OP, as well as application instructions, on the DASOIT Cooperative Purchasing Program (COOP) website.

Go to DAS COOP

Sole Source Renewals

The policy for any entity renewing VMware software or service purchased under the Ohio State University VMware Enterprise License Agreement (ELA) administered by OARnet, can only be renewed through OARnet. New VMware license(s) purchased under this contract, either directly through OARnet or through an Authorized Vendor, are technically the property of OARnet for the duration of this agreement. Upon the event of termination, the license(s) shall be transferred to the End User to seek renewal outside OARnet.

ORC

The State of Ohio does not have a state contract number or STS (State Term Schedule) associated with VMware. The State of Ohio is utilizing an existing Ohio Revised Code as their purchase authority for VMware: ORC 127.16(D)(23).

To Order

Submit a completed and signed order form, along with a PO (or Credit Card Authorization) to oarnetvmware@oar.net for processing. Upon review, you will be alerted of any action items or emailed a confirmation with a timeline for completion.

• Order Form: The Quote becomes the order form once completed, signed and submitted, along with a PO, to OARnet for processing, at oarnetvmware@oar.net.
  • Quote Request: oarnetvmware@carahsoft.com
• PO: To facilitate processing, please ensure the Vendor address on the PO is made out to OARnet’s address at OSU: 1224 Kinnear Rd Columbus, OH 43212 and the quote number referenced.
  • State Agencies: OAKS Vendor ID 678 and Address ID 160
• Credit Card Authorization: Credit Card payment is accepted at time of order placement for a maximum of $10,000. Provide credit card information to the OARnet Business Office (614-292-9381) prior to order submission.

Product Details

A full suite of VMware and Workspace ONE (formerly AirWatch) products and services are offered through OARnet, at significantly reduced rates. Visit the VMware Products page at www.vmware.com/products to view details about each product.

Professional Services Credits, or PSO credits, are purchased from OARnet, at discounted pricing, to pay for VMware Training, Consulting Services and VMworld registration. The consulting services and training may come from either VMware directly or a vendor who accepts PSO credits as payment. PSO credits purchased through OARnet expire upon consumption.

Product Support & Subscription (SnS): OARnet clients receive VMware’s highest level of support, Product Support & Subscription (SnS), at the lowest available price. OARnet customers may select the renewal period that best accommodates their needs: 1, 2 or 3-year maintenance terms are available for perpetual licenses; and, a 1 or 3-year term for AirWatch. View additional details regarding VMware’s Production-Level Support.

Reach out to your VMware TAM with questions:

VMware Technical Account Managers (TAMs) are uniquely qualified to support your digital transformation journey and provide unrivaled product knowledge and proven skills to help you streamline deployment and improve operations of your VMware platform. Backed by the resources of the entire VMware organization and armed with best practices, TAMs work with you to minimize operational risks and ensure value realization for your IT investment. Example reasons for contacting your TAM include:

• Best Practices / Technical guidance
• License Portal management
• Support access/escalations
• Virtualization Strategy Questions and Project Guidance
• Feature Enhancements
• Architecture Questions
• Product Updates & Product Roadmap Presentations
• Product Release Notification
• Assistance with Beta Testing Requests
• Coordinate Sessions with Product Management or other VMware Teams
• VMUG Updates

Product Price List

Due to the fact there are over 4,000 products in the OARnet VMware portfolio, a complete price list is no longer published. OARnet and VMware are currently working to finalize an updated price list at which time a formal quote can be provided.

As a reminder, once licenses are purchased, they are non-returnable; therefore, we encourage you to reach out to your VMware Technical Account Manager (TAM) to discuss your environment and/or Carahsoft to obtain a formal quote prior to purchase.

VMware TAMs:

Education & DAS OIT

Arron King (arronk@vmware.com • 614-563-9121)

State and Local Government

Matt Lydy (mlydy@vmware.com • 614-321-9005)

Carahsoft:

Formal Quote – oarnetvmware@carasoft.com

All VMware perpetual software licenses, products, and corresponding support and subscription can be found at www.vmware.com/products/, including:

• VMC on AWS
• SaaS products: AirWatch/Workspace ONE, Horizon Universal/Cloud, vRealize Cloud, NSX Cloud, Network Insight Cloud, Workspace ONE Enterprise, Carbon Black, and VeloCloud
• vSphere Data Center & Cloud Infrastructure
• vCenter Infrastructure & Operations Management
• Fusion
• Workstation
• Horizon
• ThinApp

Both 1 year Production SnS & 3 year Production SnS options are available.

Reach out to your VMware TAM with questions on how to properly license your environment:

Contact Us

Support Contacts

VMware Support

OARnet clients receive VMware’s highest level of support, Production Support & Subscription (SnS), at the lowest available price. View more information regarding Production level SnS.

• VMware Help Desk: 877-4VMWare (877-486-9273)
• Open Support Request Online: www.vmware.com/support/contacts/file-sr.html
• MY VMware Portal: https://my.vmware.com

VMware Workspace ONE (formerly AirWatch) Support

• Account Services Team: 866-501-7705
• VMware Workspace ONE (formerly AirWatch) Portal: https://secure.workspaceone.com/login

VMware Education Support

• Education Help Desk (VMware training or customer registration emergency): 650-427-2600 (eduoperations@vmware.com)
• VMware Knowledge base: http://kb.vmware.com

VMware TAM Support

• CC Your TAM for all critical issues, contact directly if assistance needed for escalation:

VMware Escalation Avenues / Perpetual Support

• Your VMware support team always provides the appropriate resources and level of focus to ensure a timely resolution to your request. If you are not satisfied with the progress of your support, you can request an escalation. By invoking the escalation process, additional levels of VMware management attention, procedure reinforcement, and resource prioritization are brought to bear on resolving your support issues.

  You can escalate a support request at any time either by speaking directly with the technician assigned or by requesting to speak with a Duty Manager/Regional Escalation Manager.
  We highly recommend that you contact VMware Support by telephone for escalations. This ensures that your request is directed to the appropriate resources as soon as possible to achieve a successful resolution.
• The severity level of a support request can be increased without an escalation if the business impact of a support request has changed or was not correctly recorded initially.

AirWatch / Perpetual & SaaS Support

Portal Permissions

My.VMware.Com Portal

• You must have access to the my.vmware.com portal to view and manage your licenses and open support requests online. You will need to receive an email invitation from VMware to gain access to the portal. To obtain permissions, you may reach out to your TAM or email a request to oarnetvmware@oar.net.
  Note: Vendors & Consultants must provide OARnet VMware Client approval to obtain access to a customer’s account.

  Go-to Resource	Contact
  Government Primary TAM for local government and state agencies (except OIT)	Matt Lydy mlydy@vmware.com 614-321-9005
  Education Primary TAM for K-12 and Higher Ed	Arron King ArronK@Vmware.com 614-563-9121
  DAS OIT Primary TAM	Arron King ArronK@Vmware.com 614-563-9121

• An email invitation, or “evite,” will be sent to you from VMware. You must “accept” this invitation to join the account. (If not, you may go to https://my.vmware.com to register your account and the invitation should be available under the “Alerts” tab.)
• Once complete, you will have access to the portal for license key management, support requests, and to manage roles of additional users.
• In the interim, please reach out to the MY VMware Help Desk for support:
  • VMware Help Desk: 877-4VMWare (877-486-9273)
  • Open Support Request Online: www.vmware.com/support/contacts/file-sr.html

Direct Vendor Option

This program, managed by Carahsoft, enables OARnet clients to procure VMware and AirWatch software and services, including PSO training credits, through a certified vendor at OARnet rates. This option can simplify the ordering process for OARnet customers wanting to combine VMware with other hardware, training, consulting or software purchases.

Carahsoft certifies that all dealers participating the permformance of this contract have agreed that their performance will be in accordance with all terms and conditions of the OARnet Carahsoft-Partner contract.

Links

• List of Authorized Vendors
• VMware OARnet Partner Deal Registration