OARnet Support
Network Operation Center (NOC)
Toll Free: (800) 627-6420
Email: support@oar.net
1224 Kinnear Road, Columbus, OH 43212
Hours of Operation
Staff on-site: 7:00am - 12:30am daily
On-call operation: 12:30am - 7:00am daily
Holidays observed via on-call will be announced to our membership several days prior to the holiday.
OARnet believes that effective and prompt customer support is critical to maintaining a happy and successful vendor client relationship.
The NOC staff work very closely with OARnet's network engineers, systems administrators, web developers and video experts to provide prompt, courteous resolution to client concerns.
For each call or email received by NOC staff, we create a ticket in our Remedy Action Request System. The system keeps the complete history of every ticket, from the time it is opened until it is closed, and maintains a record of every ticket created. We regularly review the open tickets and follow escalation procedures to ensure that all issues are resolved in the shortest time possible.
For the latest news on network outages, network notices, and planned maintenance items, please visit the OARnet Network Outages and Maintenance page. When planned maintenance is scheduled, we make every effort to send an email to each affected site with details on the planned maintenance. If maintenance will affect our network as a whole, an email will go out to our member listservs with the maintenance details. If you have any maintenance plans at your site, please let us know in advance if it will affect your OARnet connectivity.
The Leased Line Statistics section lets OARnet clients look at their own bandwidth utilization and history.
If you need assistance, please contact the OARnet NOC at (800) 627-6420. You may also email us at support@oar.net.
Statistics
Members may use the portal (portal.oar.net) to access information and detailed documentation about stats and netflow.